TRANSLATING SERVICES.

We have Doctors practicing at Access Health Care who originate from various countries. If you have a specific language please ask our receptionists and we will try to accommodate your request. If you have trouble understanding the medical advice you have received or have trouble explaining yourself to our doctors or to our staff we can contact the Medical Translating and Interpreting Service on 131450. We are also able to access various print materials through Medicare, Department of Health and Aging and NSW Health Department.

REMINDER SYSTEM

Our Practice is committed to preventive care. We participate in national and state reminder systems e.g. Pap Smear and Childhood immunisations. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be part of this system please let us know at reception.

MOBILE PHONES

All doctors strive to avoid unnecessary interruptions whilst you are having your consultation.  To further assist us in giving you our full concentration and attention we ask that Mobile Phones be SWITCHED OFF when entering the surgery

MANAGEMENT OF YOUR PERSONAL HEALTH INFORMATION

Your medical record is a confidential document. It is the policy of this Practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

REFERRALS  are faxed and a copy given to the patient

YOUR RIGHTS

We are striving to provide you with a high qualityservice. If you have a problem we would like to hear about it. Please feel free to talk to your Doctor or the Practice Manager. You may prefer to write to us. We take your concerns, suggestions and complaints seriously. However if you wish to  take the matter further and feel that you need to discuss the matter outside of the surgery there are several options available including The Medical Board of NSW, AMA or Health Care Complaints Commission  Telephone:1800 043 159.

This practice has a no smoking policy.

This practice is committed to quality improvement and is accredited with GPA.

This practice will not communicate to patients via electronic transmission

 

Access Health Care

Suite 2/101 Isabella Street, WINGHAM NSW 2429

wingham@accesshealthcare.com.au

www.accesshealthcare.com.au

Phone (02) 6553 4255

Fax (02) 6557 0799

                        Medical Staff:                    

                   Dr Aung Kyaw Win                 

                  Dr Phyu Phyu Phway

              Dr Aws (Sam) Fathi                    

                  Nursing Staff:    Kay                

                 Admin Staff: Rosie, Tianna and Sharnie                                

                 Practice Manager: Tania                                    
                                                                    

HOURS

Monday to Thursday: 8.30am to 5.30pm
Friday: 8:30am to 5pm

Saturday and Sunday: CLOSED

All Hours: (02) 6553 4255


WELCOME TO THE PRACTICE

This information has been prepared to help you understand the nature of our Practice.  Should you require additional specific information, please feel free to speak with the staff.

PRACTICE SERVICES

APPOINTMENTS

An appointment system is used by this practice to minimise waiting time.  However, as it is not possible to predict when emergencies and complex problems may arise, delays may sometimes occur.  You will help us keep to time if you:-

  • Arrive punctually
  • Notify reception of your arrival
  • Advise our staff, when booking-in, if you need a long consultation
  • Limit the consultation process to the person who has the appointment (One patient per appointment)

       For a routine appointment, it is advisable to ring several working days in advance to ensure that you obtain an appointment at a time suited to you. We encourage you to see the doctor of your choice for your consultations.

         For an urgent appointment, please alert our staff at the time of your call that the problem is of a priority nature, and you will receive an appointment on the day of your call.  Patients with an urgent problem will be seen to by a doctor, although this may not be with the doctor usually attended.  Subsequent (on-going) care will be available from the doctor of your choice.

       For an emergency appointment, please emphasise your concern to the staff, and you will be further advised.

You can also book online through HOT DOC or our website

PLEASE ENSURE STAFF ARE AWARE WHEN YOUR PROBLEM IS URGENT

PRESCRIPTIONS

For best medicine practice, patients are advised that they must return for a consultation for script renewals. Staff have been directed to adhere strictly to this policy.

AFTER HOURS ARRANGEMENTS

For urgent after hours – please dial 000 for the emergency ambulance or present to Manning Base Hospital

IF YOU HAVE A MEDICAL EMERGENCY, PLEASE CALL THE EMERGENCY AMBULANCE ON 000 (TRIPLE ZERO).

TELEPHONE ACCESS

If you telephone the surgery with an urgent problem, your call will be put through to the Nursing Sister, who will assist you to access emergency care. If a nurse is not available you will be put through to a doctor.  For less urgent matters, our receptionists will take a message and your call will be returned as soon as possible.

CONSULTS OUTSIDE THE PRACTICE

Home visits are available for situations of genuine need, or those with certain medical conditions.  Should you believe your condition requires a home visit by your doctor, please advise the staff early in the day so that all options may be considered, and disruption to the Practice minimised.  

Nursing Homes and Hostel visits in this area are available to our patients.

TEST RESULTS

If your doctor has asked you to have any pathology tests or x-rays you must return for an appointment to discuss theses results with your doctor. Results will not be given over the telephone.

CONSULTATIONS – FEES AND CHARGES

The doctors of this practice strive to provide a service of the highest standard to each patient at all times.  Doctors are vocationally registered practitioners, indicating that they are accredited to a high standard and that they are up-to-date in their knowledge.

To practise medicine to the highest standard, we believe that appropriate time should be set aside for each consultation, that staff be experienced and helpful, and that the surgery be well-equipped. If you have a specific cultural backgrounds please advise your doctor so that they can be sympathetic to your cultural needs.

Some consultations with your doctor take extra time, and we need to be able to plan for this.  These visits include having multiple or complex problems to discuss, an Insurance Examination, Centrelink forms or a procedure to be undertaken (for example, having a mole removed, or a cardiograph).  When making an appointment for purposes such as these, please notify our staff so that additional time is put aside for your visit.

Access Health Care Doctors will bulk bill all children under 16. Holders of D.V.A. will be asked to present their card and sign the assignment form. All other consultations are asked to be paid for at the time. If you are the holder of a Pension or Health Care Card you will be required to pay for your first consult privately and you will be bulk billed for all visits after this for the entire year.

All private patients will be asked to pay for their consultation at the time of the consult.

Should there be any query with your accounts, or any aspect of your medical care, please feel free to talk with us about it.  If you are having difficulties with your medical expenses, please discuss the matter with your doctor.

MEET THE DOCTORS

Dr Aws Fathi – Sam

General Practitioner in Access Health Care in Wingham

Qualifications :

Bachelor in medicine and surgery/  2006

PhD in Paediatrics / 2013

Previous Job

Blacktown Hospital in western Sydney

About Dr Fathi

Married

Enjoy social events and meeting friends

Like bush walking, beach and travelling

Animals lover